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QICID: 30549
Title: Achieving Global Consistency: Experiences With Multi-Site Process Improvement
Copyright: ASQ
Author: Heston, Keith M.; Evans, Stephen J.
Organization: Accenture
Subject: Software quality assurance (SQA); Capability Maturity Model (CMM); Quality improvement (QI); ISO 9000:2000; Six Sigma; Lean manufacturing; Case study;
Series: Software Quality Professional, Vol. 11, No. 4, September 2009, pp. 13-23
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Abstract: [This abstract is based on the authors' abstract.]
Cultural differences can be a significant challenge when attempting to implement standard processes across multiple projects, business units, and sites. These differences may be between people living in different regions or countries, but may also be between parts of the company that have distinctive management styles. Some challenges and benefits gained are examined in two case studies of multi-site quality programs within the same organization.
Number of pages: 11
Price for ASQ Members: $5.00
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