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QICID: 30305
Title: Improving Knowledge Work: Seven (7) Principles for Improving Flow
Copyright: ASQ
Author: Damelio, Robert
Organization: The Bottom Line Group
Subject: Lean; Knowledge management; Process flow; Waste;
Series: ASQ World Conference on Quality and Improvement, Minneapolis, MN, Vol. 63, No. , May 2009, pp. 1-14
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Abstract: What do waste and barriers to flow look like in knowledge intensive work? What should you be on the lookout for? Discover several challenges and lessons learned from application of lean principles and practices to a knowledge-intensive cross-functional administrative process. The application of seven principles for improving workflow helped reduce the lead time for the process described from an average of 28 days to four days.
Number of pages: 14
Price for ASQ Members: $5.00
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