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QICID: 30296
Title: ISO 9001 Certification Pay-off: Myth Versus Reality
Copyright: ASQ
Author: Sampaio, Paulo; Saraiva, Pedro; Rodrigues, António Guimarães
Organization: University of Minho; University of Coimbra
Subject: ISO 9001; Financial performance; Case study; Quality management systems; Certification motivation;
Series: ASQ World Conference on Quality and Improvement, Minneapolis, MN, Vol. 63, No. , May 2009, pp. 1-18
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Abstract: Studies analyzing the impact of quality management system implementation and certification on companies’ financial performance have so far resulted in contradictory conclusions. Some authors conclude that there is a positive relationship between ISO 9001 certification and companies’ financial improvement, while others do not find evidence to support such a relationship. Overall, no consistent evidence could be found in the literature concerning the real ISO 9001 impact over companies’ business financial performance. Therefore, there seems to be room for conducting additional work in order to analyze (1) what is the real ISO 9001 certification impact over business financial performance, if any; (2) if “quality organizations” are indeed more profitable and competitive than others; (3) if companies that become certified base on internal motivations have different results, also from a financial perspective, compared to those that become certified based mostly on external motivations. This paper describes the results obtained from using a case study methodology to study the economic impact of quality management systems.
Number of pages: 18
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