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QICID: 30289
Title: Building a Culture of Performance Improvement
Copyright: ASQ
Author: Lent, John G.
Organization: Tupelo Group, LLC
Subject: Case study; Human resources; Organizational development; Organizational culture; Leadership; Employee development and training;
Series: ASQ World Conference on Quality and Improvement, Minneapolis, MN, Vol. 63, No. , May 2009, pp. 1-6
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Abstract: In a rural state ranked 49th by population, a Vermont manufacturing company is attracting attention and
scoring high marks for the way they leveraged their internal talent to build and sustain a culture of quality and performance
improvement. This case study explores how a company of 250 employees developed a supervisory and leadership
program, and then integrated the program into a competency based production training program linked to an employee development plan. The results contributed to company growth of 346 percent and earned a top five ranking of all Vermont businesses.
Number of pages: 6
Price for ASQ Members: $5.00
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