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QICID: 30187
Title: In a Perfect World
Copyright: ASQ
Author: Krzykowski, Brett
Organization:
Subject: Interviews, Quality policy, Systems thinking, Performance objectives, Federal government, Health care;
Series: Quality Progress, Vol. 42, No. 6, June 2009, pp. 32-39
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Abstract: In a recent interview for Quality Progress, former U.S. Treasury Secretary Paul O'Neill talks about the problems and cures for the U.S. healthcare system, signs of the oncoming economic collapse that everyone ignored, and the government's resistance to quality thinking. O'Neill's professional career is proof that quality has a place in all aspects of society. He believes that relying on transparency, systems thinking, and the pursuit of the theoretical limit of perfect performance are key to organizational success. O'Neill's successes at Alcoa, in government, and presently in healthcare show that when organizations strive for perfection in everything they do, they don't have to settle for merely being "good." Sidebar articles describe O'Neill's successful policies at Alcoa, his conflicts with the Bush Administration, and his work to improve healthcare through the Pittsburgh Regional Health Initiative.
Number of pages: 8
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
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