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Articles
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QICID: 30082
Title: Quality Issues in Higher Education
Copyright: ASQ
Author: Dew, John
Organization: Troy
University
Subject: Higher education; Quality awareness; Measurement; Metrics; Process improvement;
Series: Journal for Quality and Participation, Vol. 32, No. 1, April 2009, pp. 4-9, +Bonus material
This ARTICLE is available FREE
to all readers.
Abstract: In order to engage in a meaningful conversation about quality in higher education, it is important to agree on what is meant when referring to quality. There are five popular ways to frame the issue: Quality as endurance, as a luxury and prestige, as conformance to requirements, as continuous improvement, and as value added. Issues surrounding measurement further complicate the concept of quality in higher education, but there are some common principles that can aid in making decisions about measurements. Leadership is also a vital component, as is a systematic approach to assessing environment. Higher education must remain mindful of stakeholders’ needs and should invest in data collection that provides feedback to faculty and administrators. Additional articles by John Dew are available online.
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