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Articles
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QICID: 30055
Title: Quality Quandaries - Efficiency Improvement in a Nursing Department
Copyright: ASQ; Taylor & Francis
Author: Wijma, Jeanet; Trip, Albert; Does, Ronald J. M. M.; Bisgaard, Soren
Organization: University Medical Center Groningen; Institute for Business & Industrial Statistics, University of Amsterdam; Eugene M. Isenberg School of Management, University of
Massachusetts
Subject: Healthcare industry; Quality improvement process (QIP); Six Sigma; Design for six sigma (DFSS); DMAIC; Lean manufacturing;
Series: Quality Engineering, Vol. 21, No. 2, April 2009, pp. 222 – 228
This ARTICLE is available FREE
to all readers.
Abstract: [This abstract is based on the authors' abstract.]
In recent years, some hospitals in The Netherlands have adopted Lean Six Sigma (LSS) for quality improvement, to deal with clinical and medical issues, and for business improvement in all areas of operation. Their success motivated the University Medical Center Groningen to implement LSS in 2007. Approximately 90 projects were initiated over the next 18 months. Typical projects focused on hospital issues, but improving administrative infrastructure provided opportunities for effective LSS projects in the use of energy and communication technology, purchasing, and administrative processes.
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