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QICID: 29914
Title: Seizing an Opportunity
Copyright: ASQ
Author: Stefanko, Jerry; Peloquin, Daryl
Organization: U.S. Coast Guard
Subject: Case study; Military; Process improvement team; Design for six sigma (DFSS); Knowledge management (KM);
Series: Six Sigma Forum Magazine, Vol. 8, No. 2, February 2009, pp. 19-24
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Abstract: The U.S. Coast Guard applied design for Six Sigma (DFSS) to redesign an operational requirements process that provides the basis for acquisition programs to develop major assets. A cross-functional integrated process team was formed to initiate a Six Sigma project for developing a new requirements process, but they faced challenges when applying Six Sigma to a knowledge process in a headquarters situation. The team modified the DFSS method and tools to fit a long cycle-time knowledge process with few metrics. The Coast Guard’s modification can serve as a model for applying DFSS to similar processes in many organizations.
Number of pages: 6
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