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QICID: 29767
Title: Quality in the First Person: Beyond Appearances
Copyright: ASQ
Author: O'Connor, Tim
Organization:
Subject: Continuous improvement (CI), Best practices, Problem solving, Alzheimer's disease, Healthcare;
Series: Quality Progress, Vol. 42, No. 3, March 2009, pp. 50-51
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Abstract: For 35 years, Tim O'Connor has held multiple seminars and educational workshops for healthcare staff directed at enhancing the quality of care. In every instance, he and the workshop attendees would first establish a shared vision of quality of care by asking the question, “Is what we are doing getting us what we want?” In one particular long-term care workshop, O'Connor focused on meeting the true needs of the Alzheimer’s resident and understanding his or her behavior. Once the workshop attendees understood and accepted the fact that all behavior is purposeful, they could observe, evaluate and respond appropriately and manage Alzheimer’s-related behavior quite effectively. Here, O'Connor shares two instances in which healthcare workers used what they learned in these workshops to help Alzheimer's patients.
Number of pages: 2
Price for ASQ Members: $5.00
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