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QICID: 27625

Title: Quality in the First Person: From Class to Career

Copyright:
Author: Stauffer, Rip
Organization:
Subject: total quality leadership, careers, Navy, cars, red bead experiment, W. Edwards Deming, statistics;
Series: Quality Progress, Vol. 42, No. 1, January 2009, pp. 50-51

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Abstract: A course on total quality leadership (TQL) changed a Navy lieutenant’s future, who eventually became a TQL coordinator, or director of quality. Author Rip Stauffer credits his Navy division officer with inadvertently putting his life on a different career course. While Stauffer began learning about quality while working for Ford, he really began to see the benefits of quality while taking the TQL course.

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