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Articles
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QICID: 27624
Title: Back to Basics: Improve a Nonconforming System
Copyright:
Author: Pintavalle, Robert
Organization:
Subject: ISO 9001:2000, Noncomforming systems, Quality management system (QMS), Internal and external causes, Rework time, Pareto chart, Cost savings, Ccontinuous improvement (CI), Problem solving;
Series: Quality Progress, Vol. 42, No. 1, January 2009, pp. 72
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Abstract: Add value to a nonconforming system by evaluating rework time, and internal and external causes. Two pieces of information transform a system that meets or contains the elements of an international standard for a QMS into a dynamic system with additional benefits that readily support the QMS. The first bit of information answers the question, “Was the nonconformity created in-house or by component parts supplied from outside the organization?” the second piece of information is equally valuable: rework time caused by the nonconformance, which includes the time required by all departments involved in reworking or dispositioning the nonconformance.
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