|
QICID: 27574
Title: Understanding Healthcare Clinical Process and Outcome Measures and Their Use in the Baldrige Award Application Process
Copyright: ASQ
Author: Van Matre, Joseph G.; Koch, Karen E.
Organization: University of Alabama at Birmingham; North Mississippi Medical Center
Subject: Healthcare industry; Quality improvement process (QIP); Quality metrics; Performance appraisals; Malcolm Baldrige National Quality Award (MBNQA); Outcome and process;
Series: Quality Management Journal, Vol. 16, No. 1, January 2009, pp. 18-28
This ARTICLE is available for FREE
to ASQ members
with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or help@asq.org
Abstract: [This abstract is based on the authors' abstract.]
The healthcare industry’s adoption of quality management practices in the early 1990s has led to concern with the measurement of quality provided by hospitals and individual providers. These measures, which are varied and complex, are used to demonstrate the quality and effectiveness of clinical process management. The major types of clinical process and outcome measures are reviewed, and their use in the Malcolm Baldrige National Quality Award application process is discussed.
Number of pages: 11
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
All electronic articles are sent as PDFs via e-mail. To view the documents, you will need Adobe
Reader (free download).
Orders placed during business hours are usually filled within one business day.
If you have questions please e-mail our Customer Care center at help@asq.org.
Browse QIC articles chronologically
previous next
|
