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QICID: 27571
Title: The Application of Quality Function Deployment to User Interface Design
Copyright: ASQ
Author: Mahanti, Rupa
Organization: Tata Consultancy Services Ltd
Subject: Quality function deployment (QFD); Software configuration management; Software industry; Customer requirements; Customer satisfaction (CS);
Series: Quality Management Journal, Vol. 16, No. 1, January 2009, pp. 29-41
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Abstract: [This abstract is based on the author’s abstract.]
The use of quality function deployment (QFD) is considered to highlight customer requirements in user interface design. The relationships between customer requirements and performance measures are illustrated in the house of quality. The use of QFD can result in a better focus on key issues in interface design, reducing errors and increasing customer satisfaction.
Number of pages: 13
Price for ASQ Members: $5.00
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