|
QICID: 24841
Title: On the Same Page
Copyright:
Author: Chircop, Jeanne Nickerson
Organization:
Subject: Healthcare industry, Organizational improvement initiatives, Change management, Customer satisfaction (CS), Six Sigma, Cost management;
Series: Quality Progress, Vol. 41, No. 11, November 2008, pp. 40-46
This ARTICLE is available for FREE
to ASQ members
with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or help@asq.org
Abstract: The Memorial Hermann healthcare system in Houston, Texas believes that quality service pays off for everyone. The system first undertook a project to improve patient service in one of its 11 hospitals and in the process, found a cure for its financial challenges, increasing the return on Medicare service provided by the network by nearly 50 percent. Overwhelmed by the strain of providing uncompensated care to Medicare and uninsured patients, Memorial Hermann faced the challenge of providing quality care while cutting costs wherever possible. A Six Sigma approach started at the top to ensure the right level of care for every patient in the system, ultimately reducing unnecessary procedures and overnight stays for Medicare patients. The hospital system has seen a direct positive impact in areas of testing, supplies, and documentation. These successes have positively influenced patient health and satisfaction and hospital quality ratings and costs, which in turn have had a positive impact on Medicare reimbursements. A sidebar article describes the Memorial Hermann healthcare system.
The copyright of this article is not held by ASQ. Please ask QIC for contact information for the copyright holder.
Browse QIC articles chronologically
previous next
|
