|
QICID: 24725
Title: Capital Investment, Work Force Management, and Quality - An Empirical Investigation of Investment Emphasis and Hospital Mortality Rates in New York State
Copyright: ASQ
Author: Stock, Gregory N.; McDermott, Christopher M.
Organization: College of Business, University of Colorado at Colorado Springs; Laly School of Management and Technology, Rensselaer Polytechnic Institute
Subject: Healthcare industry; Capital investment; Risk analysis; Quality management (QM); Employee relations;
Series: Quality Management Journal, Vol. 15, No. 4, October 2008, pp. 18-31
This ARTICLE is available for FREE
to ASQ members
with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or help@asq.org
Abstract: [This abstract is based on the authors' abstract.]
Little research has been done in hospitals on the interactions between individual managerial variables and the level of quality performance. Using data from hospitals in New York State, it is shown how quality performance, measured as the risk-adjusted mortality rate, is affected by capital investment, staffing level, and compensation level. The combination of capital investment and compensation level showed significant interaction with respect to quality performance, indicating that managers should consider these issues simultaneously in their decision-making process.
Number of pages: 14
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
All electronic articles are sent as PDFs via e-mail. To view the documents, you will need Adobe
Reader (free download).
Orders placed during business hours are usually filled within one business day.
If you have questions please e-mail our Customer Care center at help@asq.org.
Browse QIC articles chronologically
previous next
|
