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QICID: 24724
Title: Generic Lean Six Sigma Project Definitions in Financial Services
Copyright: ASQ
Author: de Koning, Henk; de Mast, Jeroen; Does, Ronald J.M.M; Vermaat, Thijs; Simons,Serge
Organization: University of Amsterdam; ABN AMRO Bank
Subject: Financial industry; Six Sigma; Lean manufacturing; Project management; Project selection; Innovation; Service quality; Critical values; Efficiency;
Series: Quality Management Journal, Vol. 15, No. 4, October 2008, pp. 32-45
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Abstract: [This abstract is based on the authors' abstract.]
This study shows how the application of lean Six Sigma in financial service organizations can improve operational efficiency and effectiveness. The lack of a clear definition is an important cause of project failure. To rectify this situation, seven standard project definitions, or generic templates, are provided that may be used as a guide in the definition phase. Project leaders will be able to form clear project definitions that have attainable goals and solid business rationale.
Number of pages: 14
Price for ASQ Members: $5.00
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