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Articles
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QICID: 24720
Title: Adoption of Quality Practices in a Multidivisional Environment - A Longitudinal Study
Copyright: ASQ
Author: Ford, Matthew W.
Organization: Northern Kentucky University
Subject: Quality management principles; Organizational improvement initiatives; Self assessment; Corporate culture; Performance appraisals; Case study;
Series: Quality Management Journal, Vol. 15, No. 4, October 2008, pp. 7-17
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Abstract: [This abstract is based on the author’s abstract.]
A four-year study observed eight operating divisions of a large manufacturing company as they adopted quality practices endorsed by corporate headquarters. The divisions were judged based on the level of enthusiasm each exhibited toward the adoption of the quality practices. Data were used to compare changes in quality practice use and quality related outcomes. The adoption rate was found to be highest among enthusiastic groups, which also realized considerable quality cost reductions. Results indicate the importance of strong support for quality measures among division managers during implementation of quality practices.
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