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QICID: 24330
Title: Incredible Journey
Copyright: ASQ
Author: Adrian, Nicole
Organization:
Subject: Organizational improvement initiatives, Safety, Cost management, Project teams, Employee involvement (EI), Quality tools, Root cause analysis (RCA), Case study;
Series: Quality Progress, Vol. 41, No. 6, June 2008, pp. 36-41
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Abstract: Aerospace and defense corporation Boeing responded to employee safety concerns and rising workmen’s compensation costs by implementing a twelve-element Integrated Safety Management System that features open communication and challenging goals. Boeing’s C-17 safety team used quality tools and methods that included benchmarking, brainstorming, and value stream mapping throughout the development phase. Comparative metrics, force field analysis and a fishbone diagram were used in the final solution. In addition to the tangible results of cost savings and considerable progress on injury reduction, the C-17 program has brought about improvements in employee morale, leadership and commitment, and stakeholder collaboration.
Number of pages: 6
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