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QICID: 24270
Title: Dare to Care
Copyright: ASQ
Author: Godyn, Janusz
Organization:
Subject: Healthcare industry, Quality management principles, Quality policy, Service quality, Incentive systems;
Series: Quality Progress, Vol. 42, No. 7, July 2009, pp. 34-41
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Abstract: Since healthcare is now the third largest group in the Standard & Poor 500, it is important to assure that resources are being efficiently allocated. Two separate entities constitute quality in healthcare – quality of care, which is the objective measure of outcome, and quality of service as perceived by the patient. Both factors are important and have significant economic consequences, but quality of care is the more important the two and should shape the meaning of quality in healthcare. A healthcare system must create incentives for hospitals to invest in quality of care, while patients could compensate hospitals for incremental expenditures related to quality of service. The goal would be not to reduce quality of service for patients, but to realign incentives for hospitals.
Number of pages: 8
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