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QICID: 24243
Title: An Exploratory Study of the Impact of the Capability Maturity Model on the Organizational Performance of Indian Software Firms
Copyright: ASQ
Author: Padma, P.; Ganesh, L. S.;Rajendran, C.
Organization:
Subject: Capability Maturity Model (CMM), Business performance, Key performance indicators (KPIs), Organizational improvement initiatives, Software industry;
Series: Quality Management Journal, Vol. 15, No. 2, April 2008, pp. 20-34
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Abstract: [This abstract is based on the authors' abstract.]
The operating elements of various levels of the capability maturity model (CMM) and indicators of organizational performance (IOPs) in the Indian software industry are examined. The levels of CMM act as critical factors (CFs) which are the input variables necessary to implement CMM, and the IOPs are output variables on which the effect of implementing CMM is measured. The study indicated that most companies found it easier to set standards, since in order to gain financially from CMM implementation firms must strive continuously to improve. However, CMM implementation does have a significant impact on organizational performance.
Number of pages: 15
Price for ASQ Members: $5.00
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