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QICID: 24061
Title: Managing Horizontal Accountability
Copyright: ASQ
Author: Ray, Darrel; Elder, David
Organization: Institute for Performance Culture
Subject: Organizational culture, Accountability, Trust, Interpersonal skills, Feedback, Team effectiveness, Conflict resolution;
Series: Journal for Quality and Participation, Vol. 30, No. 4, December 2007, pp. 24-28
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Abstract: Horizontal accountability (HA) is defined as the degree to which people communicate, solve problems, and build accountability across an organization. It builds trust among employees and management and facilitates goal achievement. Team members are taught to assume high levels of responsibility for goals and performance, underscoring areas of underperformance. HA means creating and building practices and routines that encourage and support constant microfeedback that focuses on the interpersonal interactions between individuals and teams. The benefits of this model include less conflict, faster learning cycles, less time and energy wasted blaming others, and quicker marketing and customer responsiveness.
Number of pages: 5
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