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Articles
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QICID: 23985
Title: Classroom Lessons Learned
Copyright: ASQ
Author: Ghysels, Maurice
Organization:
Subject: Education, Continuous improvement (CI), Leadership, Team effectiveness, Stakeholders, Customer focus;
Series: Quality Progress, Vol. 41, No. 1, January 2008, pp. 50-57
This ARTICLE is available FREE
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Abstract: The experience of the Mountain View Whisman School District (MVWSD) in California offers lessons borrowed from industry about achieving continuous improvement in the corporate environment, including listening to customers and involving stakeholders in the solution. Leaders who truly want to know what it takes to satisfy customers and aim to optimize individual's natural talents were critical to the continuous improvement effort, as was the power of a functional team. Encouraging risk taking, a strong focus on the customer, using feedback to overcome obstacles, and not assuming that any solution is the right solution were critical to achieving the school district's goals. A sidebar article provides additional information about MVWSD.
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