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QICID: 23302
Title: Standards Outlook: Auto Industry Drives to Improve Healthcare
Copyright: ASQ
Author: Reid, R. Dan
Organization:
Subject: Automotive Industry Action Group' Business Operating Systems, BOS, health care organizations, Requirements for Process Improvements to Achieve Excellence;
Series: Quality Progress, Vol. 40, No. 11, November 2007, pp.
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Abstract: The U.S. auto industry has been challenged by its need to compete in a global marketplace while burdened by healthcare expenses for workers and retirees. The Automotive Industry Action Group (AIAG) released its new hybrid healthcare standard, Business Operating System (BOS): For Health-care Organizations—Requirements for Process Improvements to Achieve Excellence. BOS was developed as an evolutionary AIAG replacement for the now expired ISO International Workshop Agreement (IWA) 1, which was solely based on ISO 9001. BOS is based on the 2006 Malcolm Baldrige National Quality Award performance excellence criteria for healthcare, but it also includes ISO 9001 requirements. This is thought to be the first such combination of these two improvement models to occur in the standards world.
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