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QICID: 23300
Title: Eight Steps to Sustain Change
Copyright: ASQ
Author: Schultz, John R.
Organization:
Subject: customer Experience management, Process improvement, Problem solving, Change strategies, Human factors;
Series: Quality Progress, Vol. 40, No. 11, November 2007, pp. 25-31
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Abstract: Improvement projects often focus on a problem, its measurement, analysis, and eventual solution, but fail to consider how improvements will be permanently integrated into the daily routine. Resistance is a natural response to change, but it can be handled by understanding the needs of people affected and actively taking steps to address their issues. Eight action steps for change describe how to implement and secure process improvements.
Number of pages: 7
Price for ASQ Members: $5.00
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