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QICID: 21261
Title: Avoid Random Acts of Improvement With Baldrige
Copyright: ASQ
Author: Werner, John
Organization:
Subject: Quality improvement process (QIP); Project selection; Best practices; Strategic planning; Goals; Malcolm Baldrige National Quality Award (MBNQA); Six Sigma;
Series: Quality Progress, Vol. 40, No. 9, September 2007, pp. 33-41
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Abstract: Organizations can use the best project execution methods, such as Six Sigma and lean, but be disappointed with the results if key strategic goals are not addressed. Improvement efforts should begin by first considering the characteristics of the best practice model they plan to follow. The Malcolm Baldrige National Quality Award’s improvement model is a proven whole system model that provides a systems perspective for managing an organization and its key processes. The hypothetical Baldrige Arroyo Fresco case study is used to illustrate how Baldrige can help drive excellence in an organization’s Six Sigma and lean project selection process. Sidebar articles reveal recent research into what organizations are doing to select and adapt best practice models and provide a sample of feedback report key themes.
Number of pages: 9
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
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