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QICID: 21193
Title: Flip the Switch
Copyright: ASQ
Author: Jing, Gary G.
Organization:
Subject: Cause and effect analysis, Root cause analysis (RCA), Leverage, Pareto charts, Influence;
Series: Quality Progress, Vol. 41, No. 10, October 2008, pp. 50-55
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Abstract: The nature of the cause and effect relationship has been explored at the philosophical level throughout human history. Although the concept that a cause-effect relationship forms an infinite chain of causation is well established in philosophy, it is not widely recognized in the engineering world. With this concept in mind, the challenge is to know when and where to stop drilling down through the infinite layers of cause and effect and identify a specific root cause. The leverage point principle, the Pareto principle, and the span-of-control principle can help identify the most likely root causes.
Number of pages: 6
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