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Articles
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QICID: 21070
Title: Back to Basics: Outputs versus Outcomes
Copyright: ASQ
Author: Westcott, Russell T.
Organization:
Subject: Quality tools, Outputs, Inputs, Outcomes, Intangibles, Tangibles, Goals, Objectives, Basic quality, Best practices;
Series: Quality Progress, Vol. 41, No. 7, July 2008, pp. 72
This ARTICLE is available FREE
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Abstract: Two key factors are often overlooked when the term deliverables is used to specify tangible things produced by a project. Projects include two kinds of outputs: tangigle things the project intends to produce. The other is tangible plans, measurements, tracking processes and status reports that pertain to planning, managing and closing the project.
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