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QICID: 20955
Title: Quality Focus Good for Business
Copyright: ASQ
Author: Nelsen, Dave
Organization: American Society for Quality
Subject: Malcolm Baldrige National Quality Award (MBNQA); Service sector; Quality improvement process (QIP); Business results; Healthcare; Case study;
Series: Quality Progress, Vol. 40, No. 4, April 2007, pp. 36-39
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Abstract: Premier Inc., a San Diego-based healthcare alliance, is a 2006 recipient of the Malcolm Baldrige National Quality Award (MBNQA) in the service category. The firm credits employee involvement, experience gained while earning a state quality award, and the leadership of its CEO for its success. Central to its success was a five-step process management and improvement system that combines several quality methods. In addition to receiving the Baldrige award, Premier has seen its pre-tax operating income increase from $140 million in 2002 to $223 million in 2006, and savings and cash returns to member hospitals have increased from $180 million to $804 million during the same period. Systematic approaches to employee career development and internal education programs have resulted in employees remaining loyal to Premier, often moving up within the organization. A sidebar article responds to recent controversy surrounding the awarding of the MBNQA to Premier.
Number of pages: 4
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