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QICID: 20811
Title: Quality in Construction Industry
Copyright: 2006, Peter Hoonakker
Author: Hoonakker, Peter
Organization: University of Wisconsin-Madison, Madison, WI
Subject: Design and construction,Construction industry,Total Quality Management (TQM),Surveys,Interviews;
Series: ASQ World Conference on Quality and Improvement Proceedings, Milwaukee, WI, Vol. 60, No. 0, May 2006, pp. 1-9
Abstract: [This abstract is based on the author's abstract.]The problems of defining quality in the construction Industry are discussed, and possible benefits of implementing quality, as well as barriers to quality implementation are examined. Data gathered during interviews with contractors and from two questionnaire surveys in the construction industry are used. Research results show that implementing total quality management (TQM) concepts can reduce costs and employee injuries and improve quality and customer satisfaction.
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