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QICID: 20758
Title: Creating Win-Win Solutions for Team Conflicts
Copyright: 2006, ASQ
Author: Gitlow, Howard; McNary, Lisa
Organization: University of Miami; Lamar University
Subject: Conflict resolution,Problem solving,Stakeholders,Team effectiveness,Behavior modification;
Series: Journal for Quality and Participation, Vol. 29, No. 3, September 2006, pp. 20-26
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Abstract: Conflicts among team members often result in win-lose decisions that utilize domination or appeasement as the primary behaviors for conflict resolution. The win-win style of conflict resolution behavior requires a different approach, including a re-patterning of entrenched habits, a positive outlook, constructive motivations, sharing of information, and trust. A six-step process for promoting win-win solutions to team conflicts is described. A seven-step model based on four beliefs that encourage win-win solutions is offered and demonstrated by application to a business example and a team-building example.
Number of pages: 7
Price for ASQ Members: $5.00
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