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QICID: 20755
Title: Comparing Quality Management Practices Between the United States and Mexico
Copyright: 2006, ASQ
Author: Parast, Mahour Mellat; Adams, Stephanie G.; Jones, Erick C.; Rao, S. Subba; Raghu-Nathan, T.S.
Organization: University of South Dakota; University of Nebraska-Lincoln; University of Toledo
Subject: Customer focus,Customer satisfaction (CS),Human factors,International quality study (IQS),Malcolm Baldrige National Quality Award (MBNQA),Quality management principles,Supplier quality;
Series: Quality Management Journal, Vol. 13, No. 4, October 2006, pp. 36-49
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Abstract: [This abstract is based on the authors' abstract.]A survey based on the Malcolm Baldrige National Quality Award (MBNQA) criteria is used to compare quality management practices in the United States and Mexico. Results show that the social aspects of quality are different in each country, and that there are differences between the critical success factors of quality management practices. In both countries, general matters, such as social responsibility, and supplier quality were significant factors in explaining variability of results. Greater similarities were found in the effect of quality management practices on customer focus and satisfaction. Recommendations are given for implementing quality management in the United States and Mexico.
Number of pages: 14
Price for ASQ Members: $5.00
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