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QICID: 20705
Title: Using a FMEA in a Service Setting
Copyright: 2006, ASQ
Author: McCain, Cecelia
Organization: Compuware Corp., Detroit, MI
Subject: Case study,Customer requirements,Failure Mode and Effect Analysis (FMEA),ISO 9000,Process improvement,Root cause analysis (RCA),Service organizations;
Series: Quality Progress, Vol. 39, No. 9, September 2006, pp. 24-29
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Abstract: ISO 9001 requires organizations to take preventative action to avoid the occurrence and reoccurrence of nonconformities. A failure mode and effects analysis (FMEA) is a tool that allows users to predict potential for failure and plan for control through design requirements. At Compuware, FMEA is used to test a design process to ensure the process can meet features and goals. FMEA addresses the root cause of the problem and can be implemented effectively. The use of FMEA allows service companies like Compuware to meet ISO 9001 requirements for preventative action and to identify opportunities for future improvement.
Number of pages: 6
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