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QICID: 20656
Title: Emotional Intelligence and Six Sigma
Copyright: 2006, ASQ
Author: Milivojevich, Andrew
Organization: Knowledge Management Group, Mississauga, ON, Canada
Subject: Black belt (BB),Competitive intelligence,Human factors,Human relations,Leadership,Project teams,Six Sigma,Team effectiveness;
Series: Quality Progress, Vol. 39, No. 8, August 2006, pp. 45-49
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Abstract: Emotional intelligence (EI), the ability to perceive, assess, and manage one's own emotions and the emotions of others, is vital to a project team environment and fits well with Six Sigma methodology. When time is limited, Six Sigma Black Belts must form teams quickly and obtain buy-in from team members. With high EI, projects start up faster and make more progress in the firsts weeks, thereby saving valuable time. When emotions are visualized as an abstract mathematical equation, a methodology can be developed that addresses emotions scientifically. The EI strategy is an eight-step method of dealing with workplace emotions that can be used on an individual level or in the context of a group, leadership team, or organization.
Number of pages: 5
Price for ASQ Members: $5.00
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