|
QICID: 20464
Title: A Bayesian Approach for the Determination of Warranty Length
Copyright: 2006, ASQ
Author: Gutierrez-Pulido, Humberto; Aguirre-Torres, Victor; Christen, J.A.
Organization: Universidad de Guadalajara, Guadalajara, JAL, Mexico; Instituto Technologico Autonomo de Mexico, Mexico, DF, Mexico; Centro de Investigacion en Matematicas, Guanajuato, GTO, Mexico
Subject: Customer satisfaction (CS),Failure cost,Product warranty,Reliability,Warranties;
Series: Journal of Quality Technology, Vol. 38, No. 2, April 2006, pp. 180-189
This ARTICLE is available for FREE
to ASQ members
with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or help@asq.org
Abstract: [This abstract is based on the authors' abstract.]Reliability studies are often used to determine warranty length, but the literature frequently recommends the use of low quantiles of the estimated distribution of time to failure. A method based on the formulation of the utility function is proposed that considers product reliability, customer appreciation, company reputation, and the cost of fulfilling the warranty. Complete sampling or censorship is considered. The methodology is illustrated with the determination of warranty length for brake linings.
Number of pages: 10
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
All electronic articles are sent as PDFs via e-mail. To view the documents, you will need Adobe
Reader (free download).
Orders placed during business hours are usually filled within one business day.
If you have questions please e-mail our Customer Care center at help@asq.org.
Browse QIC articles chronologically
previous next
|
