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Articles
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QICID: 20392
Title: TQM Application Through Self-Assessment and Learning: Some Experiences from Two EQA Applicants
Copyright: 2006, ASQ
Author: Balbastre Benavent, Francisco
Organization: University of Valencia, Spain
Subject: International case study,International quality,Organizational learning,Quality awards,Self assessment,Total Quality Management (TQM),European Quality Award;
Series: Quality Management Journal, Vol. 13, No. 1, January 2006, pp. 7-25
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Abstract: [This abstract is based on the author's abstract.]The introduction of international quality awards has increased the importance of self-assessment in the implementation of total quality management initiatives. Models underlying these awards stress the process of organizational learning as a fundamental factor in today's competitive environment. An analysis is made of the manner in which self-assessment application based on the European Foundation for Quality Management Excellence Model facilitates the process of organizational learning. A case study of two Spanish companies with broad experience in self-assessment illustrates the methodology.
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