|
Articles
|
|
|
QICID: 20362
Title: Future Challenges for Quality Professionals
Copyright: 2005, ASQ
Author: Barker, Lloyd
Organization: Alcoa, New York, NY
Subject: Business plans,Champion,High performance organizations,Organizational improvement initiatives,Quality Improvement System (QIS);
Series: ASQ World Conference on Quality and Improvement Proceedings, Seattle, WA, Vol. 59, No. 0, May 2005, pp. 401
Abstract: [Abstract only.]An overview is provided of Alcoa's global business challenges, business process optimization process, and tenets of a Quality Champion. To provide its customers with the price, quality, and reliability they expect, Alcoa has created the Alcoa Business System (ABS), modeled after the Toyota Production System. ABS is a principle-based system that engages everyone in meeting customer and business needs. Quality champions help Alcoa achieve its goals by articulating attainable milestones, providing a business case for quality, and creating an agenda for process management. Quality champions provide a "safe" learning environment and focus on coaching, learning, and listening.
Browse QIC articles chronologically
previous next
|
|
