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QICID: 20357
Title: Quality Characteristics and Other Missing Links
Copyright: 2005, ASQ
Author: Reid, Ralph Daniel
Organization: General Motors Powertrain, Pontiac, MI
Subject: Automotive,Quality management system (QMS),Supplier quality;
Series: ASQ World Conference on Quality and Improvement Proceedings, Seattle, WA, Vol. 59, No. 0, May 2005, pp. 389
Online full text for this article is not available at this time.
Abstract: [Abstract only.]Automotive suppliers currently do not routinely designate the appropriate number of quality characteristics as "critical" on FMEAs, control plans, or operator instructions. Production part approval is based on initial capability studies of only special characteristics, and some critical characteristics can only be identified and designated by suppliers. This is why quality management systems fail to live up to executive expectations. The "missing links" are discussed with the goal of improving the effectiveness of the quality management system. Some concrete actionable recommendations are given for achieving better quality through a more effective capable management system.
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