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QICID: 20307
Title: Quality and Value: Convergence of Quality Management and Systems Thinking
Copyright: 2005, ASQ
Author: Conti, Tito
Organization: International Academy for Quality, Ivrea, Italy
Subject: Quality management system (QMS),Systems analysis,Systems thinking,Total Quality Management (TQM);
Series: ASQ World Conference on Quality and Improvement Proceedings, Seattle, WA, Vol. 59, No. 0, May 2005, pp. 149-161
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Abstract: [This abstract is based on the author's abstract.]In many western countries, quality seems to have lost momentum due to lower than expected results from various TQM models. It is suggested that the shortcomings of present quality management models is due to the lack of a systems perspective. Injecting systems thinking into quality thinking is particularly urgent, since all organizations need quality. A review of basic quality concepts begins with a search for the convergence points between quality thinking and systems thinking. Relationships among members of the organization and the value exchange processes that take place in such relationships emerge as the basic convergence points. An analysis is made of quality and value in economic relationships, and the possible extrapolation of resulting concepts to non-economic relationships is considered. Additionally, a practical method of integrating the systems view into TQM models is proposed.
Number of pages: 13
Price for ASQ Members: $5.00
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