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Articles
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QICID: 20237
Title: TQM, Culture, and Performance in UAE Manufacturing Firms
Copyright: 2005, ASQ
Author: Jabnoun, Naceur; Sedrani, Khalefa
Organization: University of Sharjah, Sharjah, UAE; Ministry of Education, Al Fujira, UAE
Subject: Business results,Customer focus,Human factors,International quality study (IQS),Manufacturing,Organizational culture,Total Quality Management TQM),Business performance;
Series: Quality Management Journal, Vol. 12, No. 4, October 2005, pp. 8-20
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Abstract: [This abstract is based on the authors' abstract.]Total Quality Management (TQM) practices and its impact on quality and business performance is investigated in United Arab Emirates manufacturing firms. A factor analysis of responses to questionnaires covering three topics produced four TQM dimensions and five culture dimensions. The combined effects on UAE manufacturing firms of culture and TQM practices resulted in reduced customer complaints, increased product reliability, and profitability.
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