|
QICID: 20204
Title: Feigenbaum's Enduring Influence
Copyright: 2005, ASQ
Author: Watson, Gregory
Organization: Oklahoma State University, Stillwater, OK
Subject: Business performance,Feigenbaum, Armand V.,Management support,Quality engineering,Quality profession,Systems thinking,Total Quality Control (TQC),Total Quality Management (TQM);
Series: Quality Progress, Vol. 38, No. 11, November 2005, pp. 51-55
This ARTICLE is available for FREE
to ASQ members
with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or help@asq.org
Abstract: Armand V. Feigenbaum was one of the first engineers to recognize financial performance as an indicator of poor quality. Together with W. Edwards Deming and Joseph Juran, he established the intellectual framework for quality as a discipline worthy of upper management's attention. Feigenbaum's total quality control concept, known today as total quality management (TQM), is a foundation of modern management and is widely accepted in all economic sectors. TQM is a way of stressing that quality, as defined by the customer, results from the integration of cross-functional workflows throughout an organization. The systems approach to quality has been a consistent theme in all of Feigenbaum's contributions. A sidebar article provides highlights of Feigenbaum's career.
Number of pages: 5
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
All electronic articles are sent as PDFs via e-mail. To view the documents, you will need Adobe
Reader (free download).
Orders placed during business hours are usually filled within one business day.
If you have questions please e-mail our Customer Care center at help@asq.org.
Browse QIC articles chronologically
previous next
|
