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QICID: 20146
Title: A Quality Control Chart for Work Performance Appraisal
Copyright: 2005, ASQ, Taylor & Francis Inc.
Author: Bakir, Saad T
Organization: Alabama State University, Montgomery, AL
Subject: Deming philosophy,Nonparametric methods,Performance appraisals,Quality of work life,Total Quality Management (TQM);
Series: Quality Engineering, Vol. 17, No. 3, July 2005, pp. 429-434
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Abstract: [This abstract is based on the author's abstract.]A quality control chart is proposed that is useful for implementing total quality management/Deming principles in performance appraisal when workers' ratings are categorical on the ordinal scale of measurement. The chart can help management understand the cause of variation among workers and distinguish between the common causes and the special causes affecting a particular work system.
Number of pages: 6
Price for ASQ Members: $5.00
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