|
QICID: 20133
Title: Next Level Leadership
Copyright: 2005, ASQ
Author: Johnson, Kristen
Organization:
Subject: Malcolm Baldrige National Quality Award (MBNQA),Mission,Quality philosophy,Small business,Vision,Case study;
Series: Quality Progress, Vol. 38, No. 8, August 2005, pp. 48-53
This ARTICLE is available for FREE
to ASQ members
with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or help@asq.org
Abstract: Soon after the Texas Nameplate Co. (TNC) won its first Baldrige Award in 1998, president and CEO Dale Crownover was already discussing how to improve TNC in a Baldrige way so the company could reapply for the award as soon as it was eligible. Now, not only is TNC the smallest company to have received a Baldrige award, but it also became in 2004 the only small business to have received the reward twice. TNC is united as a single team, working for the same purpose. The company defines success in operational terms. It has essentially embedded Baldrige criteria into the way it conducts business. TNC has a separate mission and purpose: Its mission focuses on serving its customers and suppliers, while its purpose focuses on employees and their families. TNC wants to be exemplary, and it is at its best when it uses quality on a daily basis. A sidebar article explains the wisdom of TNC's separate vision, mission, purpose, and goal.
Number of pages: 6
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
All electronic articles are sent as PDFs via e-mail. To view the documents, you will need Adobe
Reader (free download).
Orders placed during business hours are usually filled within one business day.
If you have questions please e-mail our Customer Care center at help@asq.org.
Browse QIC articles chronologically
previous next
|
