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QICID: 20002
Title: Timeless Wisdom From Crosby
Copyright: 2005, ASQ
Author: Watson, Gregory H.
Organization: Business Systems Solutions
Subject: Quality philosophy,Crosby, Philip B.,Cost of quality (COQ),Quality management (QM);
Series: Quality Progress, Vol. 38, No. 6, June 2005, pp. 64-67
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Abstract: Philip Crosby's book, Quality Is Free, changed the way managers looked at the cost of poor quality. Written 25 years ago, Crosby's management principles are as valid today as ever. Thirteen quotations from the book illustrate Crosby's deep insight into the absolutes of quality and how they apply today.
Number of pages: 4
Price for ASQ Members: $5.00
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