|
QICID: 19998
Title: Lean Thinking for Knowledge Work
Copyright: 2005, ASQ
Author: May, Matthew
Organization: University of Toyota, Torrance, CA
Subject: Lean manufacturing,Service organizations,Knowledge management (KM),Toyota Production System (TPS);
Series: Quality Progress, Vol. 38, No. 6, June 2005, pp. 33-40
This ARTICLE is available for FREE
to ASQ members
with the appropriate membership type and/or magazine subscriptions. If you are signed-in you should be able to download articles you are entitled to receive. If you have questions about your membership please contact Customer Care at 800-248-1946 or help@asq.org
Abstract: Productivity in the service sector trails manufacturing by a wide margin. Since the early 1990s, the Toyota Production System (TPS) has been heralded as the standard for manufacturing environments, but early attempts to apply it to nonproduction work failed. That's when the University of Toyota intervened with lean thinking principles that accommodate the conceptual application required by dynamic and complex knowledge work. As in manufacturing, the elimination of waste in knowledge work is an important consideration. Two other lean knowledge goals are creating flow and achieving mastery. By managing mastery of new knowledge, opportunities are created to increase personal resources, successfully meet new challenges, and refine thinking and reflection skills. A sidebar article defines the Toyota Production System's value-to-waste ratio.
Number of pages: 8
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
All electronic articles are sent as PDFs via e-mail. To view the documents, you will need Adobe
Reader (free download).
Orders placed during business hours are usually filled within one business day.
If you have questions please e-mail our Customer Care center at help@asq.org.
Browse QIC articles chronologically
previous next
|
