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QICID: 19559
Title: Stoner: Built on a Strong Foundation
Copyright: 2004, ASQ
Author: Johnson, Kristen
Organization:
Subject: Case study,Malcolm Baldrige National Quality Award (MBNQA),Teamwork,Quality Improvement Team (QIT),Customer and market focus,Small business;
Series: Quality Progress, Vol. 37, No. 8, August 2004, pp. 40-46
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Abstract: Stoner Inc., a manufacturer of cleaning, lubrication, and coating products, was the 2003 winner of the Malcolm Baldrige National Quality Award in the small business category. The company is run with only two operational levels: the leadership team that oversees daily operations and sets the strategic direction, and six functional teams empowered to make decisions concerning leadership, strategy, and process. Stoner has enjoyed exceptional business results since applying Baldrige business excellence criteria. Since 1990 the company has achieved a 400% growth in sales, while its strict attention to customer service puts it in the top 10% of the industry.
Number of pages: 7
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