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QICID: 19514
Title: The Legacy of Ishikawa
Copyright: 2004, ASQ, Greg Watson
Author: Watson, Greg
Organization: Business Systems Solutions, St. Petersburg, FL
Subject: Biographies,Commitment,Customer focus,Employee education & training,Employee involvement (EI),Quality teams,Ishikawa, Kaoru,Leadership,Quality circles,Quality of life,Quality philosophy,History;
Series: Quality Progress, Vol. 37, No. 4, April 2004, pp. 54-67
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Abstract: Kaoru Ishikawa was a prime mover of quality in Japan who believed in quality through leadership. His six quality concepts form the basis for a holistic approach that is the unique Japanese approach to quality improvement. Ishikawa�s focus on customer satisfaction is the foundation of quality today, and as the father of quality control circles, he believed in worker involvement, education, and personal commitment. By improving the quality of the way we work together, Ishikawa saw a way to improve the quality of life in the world. A sidebar article outlines the life of Kaoru Ishikawa.
Number of pages: 14
Price for ASQ Members: $5.00
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