|
Articles
|
|
|
QICID: 19174
Title: Changing from Production to Quality: Application of the Situational Leadership and Transtheoretical Change Models
Copyright: 2003, ASQ
Author: Grover, Richard A.; Walker, H. Fred
Organization: University of Southern Maine
Subject: Change,Values,Quality,Manufacturing,Employees,History,Leadership;
Series: Quality Management Journal, Vol. 10, No. 3, July 2003, pp. 8-24
This ARTICLE is available FREE
to all readers.
Abstract: [This abstract is based on the authors' abstract.]
Responsibility for quality in products and services has traditionally migrated between front-line workers and quality personnel. Whenever there is a shift or migration in responsibility for quality, significant change has occurred in organizational values, norms and expectations. One challenge is how to provide leaders with the tools, techniques, and methods they need to successfully guide change efforts within the scope of current business or manufacturing practices. It is also important to shift employee attitude and behavior away from an exclusive focus on production or service delivery toward a mindset that integrates concern and responsibility for quality. Two approaches provide promising tools for this: the Transtheoretical Model of Change, for understanding the stages that people go through when attempting to change; and the Situational Leadership Model, for its approach to leading the organizational transformation.
Browse QIC articles chronologically
previous next
|
|
