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QICID: 10011
Title: QFD: A Critical Tool for Environmental Decision Making
Copyright: 1993, ASQC
Author: Berglund, Ronald L.
Organization: Brown & Root Environmental; Houston, TX
Subject: External customer,Environmental Protection Agency (EPA);
Series: Annual Quality Congress, Boston MA, Vol. 47, No. 0, May 1993, pp. 593-599
Abstract: The key to quality environmental, health, and safety issues is to assure that none of the possible stakeholders have been neglected. Quality Function Deployment (QFD) should be used when a firm is engaged in such environmental activities as seeking regulatory compliance for a project; applying for construction permits; and establishing emission reduction programs. The overall purpose of QFD is to listen to the voice of the customer or stakeholder. During the environmental life cycle of a project, stakeholders include regulators, community members, stockholders, and trade associations. The voice of the regular is found in formal guidelines. Community members are those in the local area and those associated with the transport and disposal of a company's wastes. They and the views of environmental groups must be listened to. Stockholders say that they are interested not only in the traditional bottom line but also in a firm's second bottom line, namely its environmental performance. Trade associations have proactive environmental programs that require commitments from their member firms. QFD allows a company to listen to all these voices by examining what these customers want; how their wants can be met; and what are the technical requirements needed for a response. QFD studies have been shown to produce, concentrate, and provide documentation of critical technical and business information.
Number of pages: 7
Price for ASQ Members: $5.00
Price for List/Forum/Division: $10.00
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