June 2004
Volume 6 • Number 3

QUALITY MANAGEMENT

• Evolving a Corporate Software Quality Assessment Exercise: A Migration Path to ISO/IEC 9126 (PDF, 158 KB)
  * SAMPLE ARTICLE *
  MITRE Corporation developed a toolset that can be used to analyze and quantify risks in software development.
  Marc-Alexis Côté, Witold Suryn, Robert A. Martin, and Claude Y. Laporte
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TALKING POINTS

• Different Customers, Different Software Quality Activities (PDF, 120 KB)
  With such a wide range of customer and development organizations, quality efforts must be tailored to meet specific stakeholder needs.
  Dave Miller

QUALITY PRINCIPLES

• End Users' Perceptions of Software Quality (PDF, 155 KB)
  An instrument, adopted from SERVQUAL, was developed for assessing the service quality of a newly developed computerized driver-licensing test.
  Naceur Jabnoun and Waleed Al-Saad

DEPARTMENTS

• Overview (PDF, 88 KB)
• From the Editor (PDF, 97 KB)
• Resource Reviews (PDF, 183 KB)