December 2001
Volume 4 • Number 1

E-BUSINESS QUALITY MANAGEMENT

• Six Sigma for Internet Application Development (PDF, 86 KB)
  *SAMPLE ARTICLE*
  H. James Harrington, Systemcorp; and Tom Mc Nellis, Temple University School of Business
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E-BUSINESS QUALITY MANAGEMENT

• Quality and E-Commerce: Online Sales, Automated Contracts, and Legal Issues
  Helena Haapio, Lexpert Ltd.
  Read Full Article (PDF, 90 KB)

PROCESS IMPROVEMENT

• Rapid Assessment to Solicit Process Improvement in Small and Medium-Sized Organizations
  Giacomo Bucci, University of Florence, Italy; Maurizio Campanai, Cesvit SpA; and Giovanni A. Cignoni, Cesvit SpA
  Read Full Article (PDF, 72 KB)

DEPARTMENTS

• Overview
• From the Editor
• Feedback
• Resource Reviews